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Return & Refund Policy

How returns, exchanges, refunds and delivery charges work for medicine orders and doctor appointments on MedEasy.

  • Free deliveryOn medicine orders of ৳1,000+ in Dhaka, Chattogram and Bogura city areas
  • ৳30 delivery chargeOn orders below ৳1,000 in city areas, and on ৳1,000+ orders by courier
  • 7-day exchangeIntact, unused medicines can be exchanged within 7 days of delivery
  • Refund in 7 working daysVia bKash for cancelled prepaid orders and failed appointments

After-sales Service

Returning or exchanging medicines
If a customer returns any medicine after delivery, or needs to exchange a delivered medicine, the value of the returned or exchanged medicine is adjusted against their next order. The amount cannot be paid out as cashback; it can only be adjusted on the next order. For example, if person 'A' returns two strips of medicine worth 100 Tk, the amount is adjusted on their next order: if that order comes to 1,000 Tk, they pay (1,000 - 100) = 900 Tk.
Full advance payment (medicines)
If a medicine order was paid in full in advance and is cancelled for any reason, the full amount is refunded through bKash within 7 working days.
Doctor appointments
If a doctor's appointment fails or is cancelled for any reason, the patient receives a full refund through bKash within 7 working days.

Delivery Time

We deliver with cash on delivery within 12-24 hours inside the Dhaka City Corporation, Chattogram City Corporation and Bogura Sadar areas. Other districts are served by courier. For courier deliveries, orders of 1,000 Tk and above pay a 30 Tk delivery charge anywhere in Bangladesh. For orders under 1,000 Tk the customer bears the full courier charge (100 Tk for Savar, Narayanganj and Bogura; 130 Tk for other districts) and the order must be paid in full in advance. Courier delivery can take 3-4 days.

Refund & Return Policy

  • 1. MedEasy provides free home delivery on medicine orders of 1,000 Tk and above inside the Dhaka City Corporation, Chattogram City Corporation and Bogura Sadar areas. Below 1,000 Tk the delivery charge is only 30 Tk.
  • 2. For the rest of Bangladesh, MedEasy charges only 30 Tk for delivery on medicine orders of 1,000 Tk and above. Below 1,000 Tk the delivery charge is the courier's actual charge, and the customer must pay in advance through any digital payment method.
  • 3. We cannot deliver insulin or other temperature-controlled items outside the Dhaka City Corporation, Chattogram City Corporation and Bogura Sadar areas, because courier services do not accept these items.
  • 4. The minimum order value is 200 Tk.
  • 5. Return requests must be made within 7 days of delivery. Once the return window has passed, no return can be processed.

Return Policy

If the purchased medicines are intact, we exchange them within 7 days of purchase. Used strips or bottles cannot be returned.
If medicines need to be returned because of a prescription change, we exchange them according to the doctor's new prescription within 1 month of purchase. Both prescriptions (the previous and the new one) must be submitted for our records.
Cold-chain items (such as injections and insulin) cannot be returned under any circumstances.
When returned medicines are received, the value of the returned order is adjusted against the next order.

Need help with a return?

Our support team is available 24/7 to arrange an exchange or check a refund.

Call +880 9642-661112WhatsAppContact page
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