Terms And Conditions
1. MedEasy.health website and the mobile application are owned and provided by MedEasy Healthcare Limited, a company incorporated under the Companies Act, of 1994. If you need any information or have a complaint about this website/mobile application or any of our services please contact us by one of the following methods: Phone: 01844-671112, mail: firstname.lastname@example.org
2. MedEasy services are rendered either from its own licensed premises or from the licensed premises of its associates/network pharmacies which are undertaken under the strict supervision of qualified and registered pharmacists. All pharmacists are bound by codes of professional ethics and conduct.
5.During the registration process, you may be allocated, or invited to choose, your own username and provide a phone number. You are responsible for keeping your username and phone number confidential and for ensuring that they are not used by any other person.
6.MedEasy and other third parties with whom we have a business relationship may occasionally promote their goods or services on the website or mobile application or through other direct marketing initiatives or may make software and other materials available for you to purchase or download. Whilst we try to encourage third parties to offer good quality products, services, and materials at competitive prices we have no control over them or other third parties, we do not endorse the products or services they offer, or give you any assurance that they will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with the same. All promotions are for a limited period and subject to special terms and conditions, which are in addition and not to the terms and conditions stated herein.
7.This website or mobile application, the materials and software on it, or provided to you through it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or licensed to MedEasy and/or third parties. You are permitted to display the materials on this mobile application on a computer screen/mobile screen and, save for restricted access documents, to download and print a hard copy for your personal use or for obtaining products or services from us provided you do not alter or remove any of the content or any part of the website/mobile application without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.
8.Copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivative works from all or any part of this website/mobile application or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion) use this website/mobile application or any of the materials or software on it, or provided to you through it, for:
- 1. any unlawful purpose or in contravention of applicable law
- 2. commercial exploitation without our prior written consent
- 3. any purpose or in any manner that may give a false or misleading impression of us, our staff, or our services use, upload or transmit
- 4. any material that is defamatory, offensive, obscene, or otherwise unlawful, or which may cause offense or distress, or which may affect or infringe the rights of any other person
- 5. any device, software, file, or mechanism which may interfere with the proper operation of this website or our systems
9.Establish a link to this mobile application from any other website, intranet, or extranet site without our prior written consent. decompile, disassemble, or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this website/mobile application do anything that may interfere with or disrupt this website/mobile application or our service encourage or permit others to do any of the above. In the event that you do not comply with the above restrictions, any person affected by your actions may bring a claim against you and/or MedEasy. We will pursue a claim against you for any losses and costs (including legal costs) we may suffer as a result of your actions.
10.We do not give any assurance that the materials provided or available to you on or through this website/mobile application are suitable for your requirements or that they will be secure, error or virus free and we will have no liability in respect of those materials.
11.This mobile application is provided free of charge and we make no guarantee that it will be uninterrupted or error-free. We reserve the right to modify, suspend or withdraw the whole or any part of the website/mobile application or any of its content at any time without notice and without incurring any liability.
12.We may, from time to time, provide links from this mobile application to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
13.From time to time our site requests information from users via surveys or contests. Participation in these surveys, contests, or referral programs is entirely voluntary and the user therefore, you have a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used to monitor or improve the site's functionality. The terms and conditions for each survey and contest may differ or otherwise be amended and canceled at the sole discretion of MedEasy.
14.We may monitor activity and content on this website/mobile application and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to, or terminating your access and/or notifying the authorities or relevant regulators of your activities.
16.We take care to ensure that all information available on our website/mobile application about our business, services, and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial, and legal practice change frequently, and the content on this website/mobile application, in any newsletters, and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal, or other professional advice and should not be read or used as such. For accurate up-to-date information, you should contact us and/or your doctor directly.
17.Medeasy does not warrant or represent that the material on this website/mobile application is accurate, complete, or current or that the website will be free of defects or viruses. Nothing contained in the pages of this website/mobile application should be construed as medical, commercial, legal, or other professional advice. Detailed professional advice should be obtained before taking or refraining from any action based on any of the information or material contained in this website/mobile application or any communications provided to you as a result of your registration.
18.we will not be liable for any loss or damage (in contract, negligence, or otherwise) where:
- 1. there is no breach of a legal duty of care owed to you by us;
- 2. the loss or damage is not a reasonably foreseeable result of any such breach; or
- 3. any loss or damage or increase in loss or damage resulting from a breach by you of these terms and conditions. the maximum liability of Medeasy shall be limited to the cost of the products purchased or services availed by the customer, Medeasy or its directors shall not be liable for any indirect, consequential, or other damages caused to the user
19.Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts and a person who is not a party to these Terms and Conditions has no rights to enforce them.
20.No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.
21.we reserve the right to change these terms and conditions at any time. the new version will be posted on this website/mobile application and will take effect immediately upon posting. if you use the website/mobile application after the new terms and conditions have come into effect, you will be indicating your agreement to be bound by the new terms and conditions.
22.the following terms apply to your use of the Medeasy prescription ordering service. these are additional to and supplement our general website/mobile application terms and conditions which also apply. if you have any questions concerning the service, please contact us.
23.If the prescription is of a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person’s prescription you confirm that you have the authority to do so.
24.We only accept Prescription Orders from customers who are 18 years old or over although they may order prescriptions for persons who are under 18. By placing an order, you confirm that you are at least 18 and legally eligible to contract.
25.We provide cash on delivery within 12-24 hours in Dhaka, Chittagong City Corporation, and Bogura Sadar areas. For other districts in the country, we deliver through courier services. In such cases, there is a delivery charge of 30 taka for orders above 1000 taka, applicable to any district in Bangladesh. However, for orders below 1000 taka, the entire courier charge (100 taka for Savar, Narayanganj, and Bogura, and 130 taka for other districts) needs to be borne by the customer. Additionally, the full payment for the order must be made in advance. Please allow 3-4 days for delivery.
26.No Order placed by you will be binding on us until we have confirmed the order to you by phone, email, or in writing. We reserve the right to reject any order. All orders are delivered subject to receipt of valid prescription and availability, except which does not require prescription according to Bangladesh Government law.
27.When we receive an original prescription from you, our pharmacist will verify it against the information provided to us at the time the order was placed. In the event that the information does not match your original order as per the prescription, we may try to contact you using the information in your registration. If we cannot contact you and we are unable to dispense the item(s) on your Prescription Order we reserve the right to return your prescription to you.
28.If you place a Prescription Order and we do not receive the relevant original prescription, we will not have any liability to you and it will be your responsibility to contact us within 7 days regarding your prescription order.
29.Validation of prescription services through our partner Registered Medical Practitioner shall be made available to the User only upon request of the User and in the following situations:
- 1. The existing prescription has expired and the User is unable to get an appointment with his Registered Medical Practitioner; or
- 2. The prescription is not legible and the prescribing Registered Medical Practitioner is unavailable to validate the prescription; or
- 3. If the prescription contains schedule X drugs / unusual quantities.
30.The User understands and agrees that the validation of prescription services provided herein are only on request and are intended for general purpose only and should not be used in case of medical emergencies and severe illness issues where physical consultation is recommended and at no point, these services are intended to replace the physical consultation. The User also agrees and understands that for providing the validation of prescription service MedEasy will have to share the prescription with its partner Registered Medical Practitioner and by requesting the services the User confirms its consent to share his/her prescription with MedEasy 's partner Registered Medical Practitioner. Upon the request of the User, the prescription of the User shall be shared with MedEasy 's partner Registered Medical Practitioner and post consultation or review of the prescription, if the Registered Medical Practitioner deems fit, he/she may validate the prescription shared with him/her of the User. However, at all times the Registered Medical Practitioner has the discretion to refuse consultation or validation of the prescription if the Registered Medical Practitioner is of the opinion that a physical consultation is required before a prescription is validated. The user agrees that the Registered Medical Practitioner will use the technology of MedEasy for rendering the above services and they share the information with MedEasy of its affiliated partners for rendering the services.
31.By downloading, registering, and accepting the terms and conditions, Users can book appointments with a registered Medical practitioner (Physician) and discuss their health-related issues, and opinions on diagnostic reports, obtain e-prescriptions for their medical needs, and avail of other healthcare services. E-Consultation can be provided by teleconsultation, video conferencing, or otherwise in other media that MedEasy may at its sole discretion provides the options to the User based on the availability of the Physicians. Please note that E-Consultation services are provided with the express consent of the User and the same shall not be construed as a replacement for a physical consultation. The user is warned not to use E-Consultation Services in times of emergency and any medical Services that require further diagnostics and physical inspection.
32.The user agrees that E-Consultation is not a substitute for physician consultation and the Services are meant for general consultation only. If after the E-consultation, the Physician recommends any diagnostic tests to be undertaken or issues a Prescription, the same is provided based on the information and preliminary examination by the Physician, hence the same shall not be treated as accurate, final, and conclusive. Physician reserves their right to modify the prescription or recommended diagnostic tests if the User provides any additional information in future consultation. While rendering E-Consultation, Physician will require to know the age, sex, previous and existing health conditions, symptoms, past medical history, physical examination (if directed by the Physician), etc. All the information with respect to the User History, consultation records, medical records, and prescriptions issued by the Physician will be saved with MedEasy and the same may be used for rendering Services as may be required by the User from time to time. Services offered by MedEasy are intended for the direct use of the User or their family members, but the same cannot be used for rendering Services to third parties. MedEasy acts as an intermediary to provide technology and applications to connect the User and the Physician on one platform and does not endorse, recommend or authorize the action of any Physician. Any claims or liabilities arising from the use of the Services between the User and the Physician shall be resolved directly by User and the Physician, MedEasy disclaims all liabilities arising from the use of the Services by the User, and the maximum liability of MedEasy to the User shall be limited to the Service Fees paid by the User to MedEasy
33.Before booking a consultation, the User shall ensure that the language in which the User prefers the consultation is available in the Services. The user does not have the ability to choose a Physician of his/her choice. MedEasy will direct the request for E-consultation to the Physician available in the specialized subject. MedEasy does not endorse or refer any doctor for E-consultation, during the process User has the choice to either proceed with the Consultation or withdraw from the Services. Acceptance of the Terms and Conditions and booking an appointment by the User entitles MedEasy to unconditionally store and share all the information of the User with the Physician and store such information and/or conversation of the User with MedEasy or the Physician. All the information stored by MedEasy will be secured and maintained in compliance with the laws applicable in Bangladesh.
34.In any event, if the User is unable to avail of the E-Consultation Services from the Physician or if the User wishes to cancel the appointment, the User shall be entitled to do so by choosing the respective option in the App. If the User does not avail of the Services or cancels the E-Consultation, the Services Fees will be refunded to the User as per the Refund Policy in the same manner of payment in which the User has paid the Service Fees. However, if the User refuses to take the call when the Physician calls the User or cancels the appointment one hour before the scheduled time, the User will not be entitled to any refund. Any issue with regard to payments made, refunds claimed or otherwise error in the transactions shall be reported to support@medEasy.health or call customer care at 01844-671112
35.The user shall make the necessary payments using the various payment options as per the fees applicable and charged by the respective Physician. Upon receipt of the payment from the User, MedEasy will schedule the appointment with a qualified Physician and send a confirmation by app notification, SMS, or email.
36.The User understands and agrees on MedEasy is providing a technology that serves as an intermediary and that all the services are provided to the User directly by the Registered Medical Practitioner with regard to any health issues, consultation, validation, unsatisfactory services, etc. availed by the User under the above-mentioned clause services are between the User and the Registered Medical Practitioner and that at no point in time, MedEasy shall be held responsible for the same. Further, notwithstanding anything contained herein, MedEasy shall is not liable for the:
- 1. any medical negligence, prescription of any wrong medication or treatment on the part of the Registered Medical Practitioner;
- 2. any type of inconvenience suffered by the User due to a failure on the part of the Registered Medical Practitioner in providing the agreed services or to make himself/herself available at the appointed time, inappropriate treatment, or similar difficulties;
- 3. any misconduct or inappropriate behavior by the Registered Medical Practitioner;
- 4. cancellation or rescheduling of booked appointment;
- 5. any medical eventualities that might occur subsequent to using the services of the Registered Medical Practitioner.
37.Under the subscription model, the User can subscribe for his/her/its medicine requirement by choosing a subscription plan that best suit the User's need and the User can customize the same according to the User's requirement. All orders under the subscription plan shall be automatically placed in accordance with the chosen subscription plan. All orders under the subscription model shall be subject to all the other applicable terms and conditions mentioned herein along with all statutory requirements for processing an order.
38.Any ongoing offer or promotional scheme cannot be clubbed with the orders placed under the subscription plan. All orders under the subscription plan shall be processed based on the standard discount and promotional scheme available at the time of processing any order under the subscription plan. MedEasy shall have the sole discretion to decide with regard to the offers or schemes that shall be applicable to the orders placed under the subscription plans.
39.If any of the items on your prescription are not available or are not suitable for dispensing through this service, we will try to contact you using the information in your registration to inform you about the same.
40.Prescription items can only be dispensed once we have received your original paper prescription or online prescription from MedEasy registered doctor. All items are delivered to the address provided by you in your registration or to an alternative address if directed by you. You acknowledge and accept that items will need to be signed for on delivery and authorize any person at your chosen delivery address to sign for the items as your authorized representative. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.
41.MedEasy makes no warranty that: (i) the application will meet your requirements; (ii) the application will be available on an uninterrupted, timely, secure, or error-free basis; (iii) any results that may be obtained from the use of the application or any services offered through the Website will be accurate or reliable (iv) MedEasy disclaims all warranties as to the accuracy, completeness or adequacy of such information. MedEasy disclaims all liabilities arising from manufacturing defects and the claims if any with regard to defects in manufacturing or otherwise shall be made directly on the manufacturer whose information is provided on the product. MedEasy may at its sole discretion assists the User in providing any information that may be required with regard to the claim.
42.Placement of an order either directly (in case of a repeat order or continuous drug administration as prescribed) shall constitute an agreement with us. All orders are subject to acceptance and confirmation of delivery date and time. Mere receipt of the prescription or order either directly from you or from the registered medical practitioner does not amount to acceptance of your order or guarantee that the drugs will be delivered as per your requirement within a specific time. All orders are subject to the availability of stocks. MedEasy reserves the right to share your prescription with its associated pharmacies to fulfilling your prescription, which will dispense the drugs as per the prescription and issue a valid sale receipt.
43.All orders made by the customers shall be subject to various laws, including the Drugs and Cosmetics Act (as may be amended from time to time). We do not accept orders for certain drugs and cosmetics unless the same is prescribed by the registered medical practitioner licensed by the Medical Council of Bangladesh. We do not verify the authenticity of the orders placed by you, where the prescriptions are received directly from a registered medical practitioner licensed by the Medical Council of Bangladesh or your family doctor, who has placed the order on your behalf after your authorization. All drugs and cosmetics will be delivered through a delivery agent without disclosing your personal information or prescriptions in compliance with the applicable laws either directly to the patient or its authorized person. On delivery, MedEasy shall be entitled to full payment for the same.
44.You agree that the prices mentioned on our website or mobile app are approximate estimates of the actual/exact cost of the drugs. The actual/exact price of the drug will depend upon its batch number and will be mentioned in the invoice dispatched to you along with your order. In case a pre-payment has been made by you basis the price estimate at the time of placing the order, should there be a shortfall upon generation of the invoice, you undertake to pay the shortfall through any of the payment modes made available to you by us. In case the payment made by you basis the price estimate at the time of placing the order is more than the price as per the generated invoice, the excess payment will be refunded back to you in your bank account, credit card, debit card, or wallet which may have been used by you at the time of making the payment.
45.You should check the items dispensed to you carefully and promptly upon receipt. If you believe there may have been a dispensing error, you should contact us immediately and should not take or use any of the items.
46.Prescription medicines will require a doorstep signature. Prescription items can only be dispensed once we have received your original paper prescription or online prescription from MedEasy registered doctor. All items are delivered to the address provided by you in your registration or to an alternative address if directed by you. You acknowledge and accept that items will need to be signed for on delivery and authorize any person at your chosen delivery address to sign for the items as your authorized representative. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.
- 1. Any delivery charges paid by the customer for any modified/canceled/un-delivery order shall be eligible for a full refund of the delivery charges provided the customer has made an advance payment for the said order.
- 2. Delivery charges shall be refunded in full if any other that is delivered becomes eligible for refund, subject to terms and conditions.
- 3. Any delivery charges paid by the customer shall not be eligible for a refund if the order is modified or replaced by the customer due to a change in prescription or otherwise.
- 4. During order delivery, MedEasy 's delivery team requests every customer to verify the contents and provide an acknowledgment confirming the correctness and completeness of the order.
- 5. Once the order is verified and acknowledged by the customer, the order in full or part cannot be returned unless there is a defect in the delivered order which is highly unlikely. 6. Refunds will be processed only for defective and incorrect deliveries.7. All returns and refunds will happen in proportion to the products refunded. In case there are part items qualifying for returns and refunds, it is always processed for the full order and invoice. We will not process partial delivery or returns.
47.We request you to verify the complete details and the documents provided to you before acceptance of the Goods. Any complaints with regard to shortage of Goods, defects, or otherwise will not be entertained by MedEasy once the same are accepted at the time of delivery.
48.You must check all items dispensed to you and should not take any medication that appears to have been tampered with or which may have been dispensed in error. failure to abide by this warning could seriously damage your health and Medeasy shall not be held liable.
49.Certain laws in Bangladesh prohibit and impose restrictions on the use of the Website and you are advised to make familiar with those laws and not to post any information or messages that are, or that may be construed, as being malicious, defamatory, inappropriate, slanderous, pornographic or otherwise sexually-oriented or that makes attacks on or the otherwise opines or comments on any individuals or groups of individuals, educational institutions or any other entities whatsoever (whether companies, firms, or any other institutions). You also agree not to post any information to which you do not have copyrights or other appropriate permissions to post in a public forum. Your failure to comply with these terms may result in the removal of your postings without prior notice to the User. The IP address of all posts is recorded to aid in enforcing these conditions.
50.All retail pharmacies partnered with MedEasy must maintain a healthy and hygienic environment in his/her pharmacy according to Bangladesh law and the quality of the medicine should be at his/her disposal. In no circumstance’s agents allowed to keep expired medicine in their inventory. If any government officials inspect the agent’s pharmacy and find any noncompliance or anything that seems contradictory according to Bangladesh law, MedEasy will not be liable for any of that noncompliance and the inspector may take appropriate action according to Bangladesh law against the pharmacy. Upon noticing the noncompliance MedEasy board will decide whether to continue the franchise partnership with convicted agents or not. MedEasy hereby makes it clear, it’s the sole responsibility of the pharmacy to maintain a sound environment in its pharmacy. MedEasy just provides a digital platform to process orders and works as a carrier between buyer and seller. In no circumstances, MedEasy can be deemed as a seller of medicines, MedEasy is just a digital platform provider and works as a delivery service between pharmacies and consumers.
51.Certain laws require maintenance data with respect to the services, Goods, and other personal information in a prescribed format and MedEasy will use all the information to the extent required in compliance with the applicable laws and as may be directed or amended from time to time.
52.MedEasy shall not be liable and to the extent, that the performance or delay in performance of any of its obligations is prevented, restricted, delayed, or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, explosion, epidemic, accident, the act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government. MedEasy may at its sole discretion withdraw the services or Goods if a Force Majeure event occurs.
54.By Clicking on the 'I have read and accept the terms and conditions' box at the bottom of the Registration Form, You indicate your acceptance of the above Terms and Conditions and you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or you wish to terminate your registration as an Affiliate, you may not access or use the information and notify your intention to block your registration.
55.The referred friend should be a new customer and not an existing or returning customer of MedEasy. The referred friend must place a valid order using the referral code to avail referral discount on their 1st order and the order should be successfully delivered and not be canceled or returned. The referral reward coupon shall be credited to the User's account after successfully delivering the referred friend's order.