Frequently Asked Questions
Find answers to common questions about MedEasy services
General Query (FAQ)
MedEasy is Bangladesh’s trusted online pharmacy and healthcare platform where you can order authentic medicines, healthcare essentials, skincare, sexual wellness, and baby care products, all delivered right to your doorstep.
Yes. MedEasy operates under proper licensing and follows DGDA (Directorate General of Drug Administration) guidelines to ensure all medicines are authentic and safe.
We focus on reliability, affordability, and accessibility - ensuring original medicines, quick delivery, and professional customer support across Bangladesh.
You can order through our website or mobile app. Simply search for the medicine name, upload your prescription (if required), and confirm your order.
No. For safety reasons, prescription drugs require a valid prescription from a registered doctor.
Yes. You can freely order OTC medicines like paracetamol, pain relief gels, vitamins, or skincare items without a prescription.
Absolutely. All medicines come directly from verified pharmaceutical distributors approved by DGDA.
Yes! You’ll find dermatologist-recommended moisturizers, serums, sunscreens, and more from trusted brands.
We provide baby food, diapers, wipes, and healthcare items from verified, safe brands.
Yes. MedEasy offers sexual wellness items such as condoms, lubricants, and hygiene products - all delivered discreetly and safely.
Payments
You can pay via Cash on Delivery, bKash, Nagad, or Debit/Credit Card through our secure payment gateway.
Yes, every order comes with a digital and physical invoice.
Delivery
We deliver across Bangladesh, including Dhaka, Chittagong, Sylhet, and major districts.
Within Dhaka, delivery is usually completed within 24 hours. Outside Dhaka, it may take 2–3 days, depending on the location.
Delivery charges vary based on order amount and location. Orders above a certain limit within Dhaka often get free delivery.
